Shipping & returns

Your satisfaction with merchandise purchased from this website is guaranteed!  We take great pride in our reputation for quality and excellent value.  If you are not 100% satisfied with your purchase, you can return your order to Silverado Country for a merchandise certificate refund within 30 days from the time of purchase.  If for some reason you find it necessary to return an item, please follow the steps on our return form included in your parcel or download the form here online.  All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition as you received it.  Returned items must be sent freight prepaid within 30 days from the time of purchase.  We will not accept returned packages COD.  Original shipping and handling fees are not refundable.  Books and DVD's are not returnable.  Special orders and custom merchandise may not be returned. We will replace or repair - at our discretion - articles which prove to be defective in workmanship.
 
 Please NOTE:  Dishes and glassware are ship at your own risk, we are not responsible for any damages that may occur during shipping.
 
**Sale items  are a final sale.**